Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to the website of TAI KENG INSURANCE AGENCY PTE LTD and to information received through website forms, email contact initiated from the website, and standard website analytics tools. It does not automatically apply to third-party websites or services even when linked from this website.

By continuing to use this website, you acknowledge that basic technical and communication information may be processed in accordance with this policy and with applicable legal requirements.

2. Information You Provide Voluntarily

When you contact us, request information, or submit an enquiry, you may provide personal and business-related information such as your name, company name, email address, telephone number, and the details contained in your message.

We ask that you provide only information reasonably necessary for your enquiry.

3. Technical Information We May Collect

Like most websites, we may automatically receive limited technical information when you visit the site. This can include your IP address, browser type, operating system, referral source, and general usage timing.

This information is typically used for security monitoring, performance diagnostics, and website improvement.

4. How We Use Information

Information collected through the website may be used to respond to communications, provide requested information, administer the website, maintain business records, and comply with legal or regulatory obligations.

• to review and respond to enquiries;
• to maintain service quality and internal records;
• to monitor website reliability and security;
• to support compliance and lawful disclosure requirements.

5. Legal Basis

Where applicable, we may process information because it is necessary to answer a request, take steps related to a prospective service relationship, meet legal obligations, protect legitimate business interests, or operate the website securely.

6. Disclosure to Service Providers

We do not sell personal information. We may share limited information with service providers that help us operate the website, manage communications, or provide technical support, but only where such access is reasonably necessary and appropriate safeguards are in place.

7. Data Retention

Information may be retained for as long as reasonably necessary for communication follow-up, recordkeeping, dispute resolution, security review, or legal compliance. Retention periods may vary depending on the nature of the enquiry and applicable legal requirements.

8. Data Security

We apply reasonable technical and organisational safeguards designed to reduce the risk of unauthorised access, alteration, disclosure, or destruction of information handled through this website. No transmission method can be guaranteed completely secure, but we aim to use proportionate safeguards.

9. International Transfers

Depending on the technologies used to operate the website, information may be processed or stored in jurisdictions outside the visitor's usual place of access. Where relevant, we seek to ensure that such processing is subject to appropriate contractual or operational protections.

10. Your Rights

Subject to applicable law, you may have the right to request access to information held about you, request correction of inaccurate information, or request deletion where retention is no longer necessary. Requests can be sent to [email protected].